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Now Delivering - Please Read Our COVID19 Policy

Customer Care

Due to measures put in place in relation to Covid-19, we are experiencing exceptionally high volumes of customer contact. Please rest assured that a member of our team will be in contact as quickly as possible.

Our current time to respond is approximately 24-48 hours please email customer.care@sofatime.co.uk

Deliveries

We are currently looking to fulfil all deliveries ‘but only to your doorstep’ in line with Government social-distancing guidelines. If you live in a flat or apartment block, delivery will be to the external main door of the building and not your personal door. Regrettably, we will not be able to fulfil any assembly or disposal services and we will refund the cost of these.

While we continue to work tirelessly across the business, we are not yet in a position to fulfil any orders that include showroom clearance items, exchanges, such as replacements or comfort exchanges, or made-to-order items. We are vigilantly following official advice and would like to reassure you that if delivery of your order is temporarily delayed, we will be in touch as soon as your order arrives into stock.

 

Sofatime Stores

We’ve followed government advice in honour of the nation’s wellbeing and closed all our stores on Monday 23rd March. Our stores will remain temporarily closed until further notice. We’ll miss our customers and look forward to hopefully seeing you again soon.

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