Order Success

Please check you agree with the following statements

• I have provided the correct delivery address.
• I have provided contact details where Sofatime can reach me at any time to arrange delivery and on delivery day.
• I have provided accurate instructions and details for finding my address or access issues to the property including obstacles such as stairs/elevators.
• I have cleared the way of other furniture that may obstruct entry to the room of choice. Our delivery team are not responsible for any damages to personal items or furniture.

If you have any concerns or need to provide further information, please contact us as soon as possible prior to delivery.

What happens now?

Step One

You will receive a confirmation email, please double check and keep this as proof of purchase. You will need it to reference your order with our customer care team.

Step Two

We're on it! For products in-stock, our customer care team will be in touch — for products that need to be ordered, we'll order them and contact you when they're ready for delivery.

Step Three

We'll be in touch to arrange delivery once everything is in place. Some products may take longer than others but don't stress, we will contact you if there's any issues.